Refund policy

Return and Refund Policy

All Sip and Polish products are handmade and/or customized to your order. Because of the personalized nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please carefully review your order details before completing your purchase. 

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged or if you receive the wrong item, please contact us within 48 hours of delivery at sipandpolish3@gmail.com.

Please include your order number and clear photos of the item and packaging so we can review the issue and determine the best way to assist you.

Snow Globe Notice

Because some of our products are snow globes, an air bubble may form during shipping.This is a normal and avoidable occurrence and is not considered a defect or reason for a return, exchange, or refund. 

Refunds

We do not offer refunds for buyer's remorse, changes of mind, incorrect selections, or customized products. Approved resolutions for damaged or incorrect items will be handled on a case-by-case basis.

Thank you for supporting Sip and Polish!